Perfectly located next to Central Train and Bus Station. Great access to the city center. Welcome from reception was top class. The first day the hotel did have a water supply outage which was an area wide problem. However, the staff did seem quite junior and not have a clear idea on how to handle it from a customer service point of view. Eventually we did manage to get 2 small bottles of water to make tea. The hotel room was very good. Perhaps as a twin room a second chair would be good. A guide to control the heating system would be good - via QR code for example. Our room was cold at times and I had not clue on how the heating worked. Tea and coffee making is possible but a fridge is not available. Breakfast between 6 and 10. Breakfast selection is very good and plentiful. However, the layout of the service/buffet area is poorly thought out and need immediate improvmentment. For example serving tea, coffee and juices directly would eleviate the queuing. I found the staff to be very attentative and welcoming. We would return again because of the location and staff!
Nice budget hotel situated in Central Belfast. I stayed there over the Christmas holidays. Reception is located in the bar which I found a wee bit strange. Bedroom was clean big and very spacious and well maintained. Breakfast was ok with various choices. Great central location....a very short walk to the city centre, Grand Opera House, City Hall, Ulster Hall, Victoria Square, River Lagan, and all of the shopping, dining, and main attractions in Belfast. It is only five miles from George Best Belfast City Airport (BHD) and 20 miles from Belfast International Airport (BFS). I would probably use this hotel again as I liked its central location.
Had a lovely overnight stay in Belfast, hotel was in walking distance of city, very nice room and comfortable bed and breakfast was lovely and set us up for the day, would highly recommend.
Great location, Hotel was clean, staff were lovely and accommodating. I would stay here again. Its just missing a pool
Lovely clean modern hotel. Wish the residents bar served later though.
Top Class service
Great value for money. Clean room and comfy bed.
Lovely hotel great location close to everything, rooms are small but perfect for short breaks
Lovely hotel, very central. Rooms were nice and clean, could do with some shelving/hanging space for clothes. Buffet breakfast had a great selection, the waffle maker seemed a big hit with guests. Basic selection on menu for evening meals, would stay there again.
Hotel was great food was good thought beds were a bit hard location was good walking distance to all the shops
The staff were lovely. Everything very clean and a great breakfast. Also directly across from train station which is only 3 stops to Lanyon central station
Very central. Excellent check in service. Room perfect
Staff were so friendly and very helpful Girls on reception were cheerful and so helpful pointing out nice places to go giving directions hotel should be very proud of their staff
Excellent location for those arriving by public transport.welcoming staff ,bright modern hotel. Bedrooms are comfortable and breakfast offers plenty of choices and also good gluten free options providing gluten free sausages and toast on request
Very nice stay, staff were lovely and very welcoming. Room very clean. No complaints
Lovely hotel great location staff very helpful and friendly
Great convenient location, safe parking and clean modern hotel. Found the online check in and digital key very handy - avoided queues and was easy to use.
Hotel was very central and the room was spacious and clean the only complaint we had was the food menu wasn't much of a selection
Excellent staff, excellent services.
Checked in by a very pleasant/helpful young man at reception. Room was excellent, modern, clean, tidy, everything you needed in it. Bed was so comfy. Breakfast was busy but good to see it. Would have liked fresh porridge as opposed to make your own but everything else was more than pleasing. Will definitely be back again as it is handy to everything in Belfast.
Very clean hotel,staff were so friendly and helpful,very central to all amenities would highly recommend
It was a nice clean hotel but definetly no frills. The location is good.
Great hotel and location staff are lovely, felt very safe, great breakfast will be back
Was met with a queue out the door for check in Queued with 4 children for 2 hours Beds weren’t made in my daughters room No bath towels till 22.30 at night and only received bed linen at 22.30 to make beds ourselves Wooden cutlery for breakfast We cut our stay short and went home